Common Questions and Answers

I’m a new student, when can I activate my computer accounts?
You can activate your computer account(s) and services as soon as you have your student number and you are registered. This means that you can activate your account(s) before arriving at York!

How do I sign up for computer accounts?
Go to Manage My Services and login. You must activate your FAS service. Follow the on-screen instructions.

What password do I use & where is my home directory?
Your FAS service password will work for all of your related MMS accounts.

What is “Manage My Services”?
“Manage My Services” is a web application you will use to activate and manage your York computer accounts. Managing your account includes:

  • changing passwords
  • viewing account information
  • canceling accounts

Where can I find instructions on how to use Manage My Services?
Instructions for using Manage My Services are available.

What is the difference between Manage My Services and Passport York?
Passport York is a method of authentication that allows you to log into the Manage My Services application. Passport York consists of your username and a password and is used to access many Web resources at York (Manage My Services being one of the resources).

Once I’ve activated a service, how long do I have to wait before I can start using it?
Accounts are usually activated within an hour. This may take up to 24 hours during busy periods such as at the start of a new term.

What if my ‘program specific’ computer account isn’t showing up as an option?
Did you register late? If so, please use Manage My Services at a later date. If not, please speak to your course director or e-mail

Manage My Services is administered by York’s Computing and Technology Services (UIT) and not eSO. Please contact UIT should you encounter difficulties with this application.

Account Information

FAS (file access service) – Accounts & The AP Labs Service

All of York's people as eligible for a FAS account.  Your FAS account may have several services associated with this account, including the AP Labs service. Your FAS account (userID & password) will grant you access to the general use AP Labs. You can reset your FAS password using Manage My Services. With FAS, you will be granted access to the labs you are entitled to (i.e. AP Labs, EM Lab for DEMS students, etc.).

EM Lab – Service

Eligibility for this service requires you to be enrolled in at least one DEMS course. The EM Lab requires the EM Lab service.  If you are an DEMS student, or a student registered in any approved course, you have rights to an “EM Lab” service. If you are eligible for this service, your EM Lab service will be automatically created under your FAS account. See FAS above. Accounts are created using Manage My Services.

SIT – Accounts

Eligibility for this account requires you to be enrolled in at least one ITEC course. Contact your course director for information regarding the creation of this account.  Once this account is created, use an up-to-date SSH client ( i.e. WinSCP ) to login. Please direct problems and questions regarding this service to your course director.


The eServices Office (eSO) offer printing services that operate in a similar fashion as other York University computer labs. You can print from any lab workstation, but your job must be printed at the "The Printing Station" just outside of TEL 2003  (also available in the 'specialty' labs).

We offer only "letter" size (8.5" x 11") printing.  Printing charges are $0.10 per printed side for B&W and $0.25 per printed side in colour).

Instructions for Printing

Log in to a workstation - you cannot print documents directly from the release station.

NOTE: Your print jobs must be sent as "letter" (8.5"x11") - under 'File' menu, select 'Page Setup' -- select 'Paper Size' = letter.

How to print

  1. Send the print job
    Login to the lab workstation with your Passport York login information. From that workstation, open the document you need to print, and click on PRINT. Select the appropiate printer (B&W or Colour).
  2. Release the print job
    • Login to this release station (just outside of TEL 2003) either by swiping your card or typing your Passport York account.
    • Note the account balance is available in the middle of the screen.
    • Select the document(s) you want to print by clicking on Print next to each print job, or you can click the Print all button to print all of your document(s) – the released print job will be printed in queue as released to the printer.
    • To logout, click on the Done button.

Add Balance to Your YU Card

  • Deposit funds online (Visa or MasterCard, $5.00 minimum) or
  • Go to the YU-card Office (9 am – 4 pm) located in Room 200 WSC. (Cash, Interac, Visa or MasterCard)

Problems?  If you experience problems with printing, please send and e-mail to or visit TEL 2120. Please include in your report; a detailed description of the problem, your name, userID (login name), student number, the file name and the date and approximate time of the occurrence.



Use of the AP Labs is governed by two policy statements; York University's Computing Policies and Electronic Services Office's Computing Policies, as noted below. As a user of these facilities, it is your responsibility to know and abide by these policies. Failure to abide by these policies may result in the suspension or lost of your ACADLAB computer account and all of it's associated services (i.e. AP Labs, Library, York Commons Labs, etc.) at York University.

  • A lab is available for drop-in use during posted working hours and when no posted class or workshop is in progress.
  • No Food or drink (capped bottled water is allowed) is allowed in any lab at any time for any reason.
  • No pet animals are allowed in any AP Lab at any time.
  • The workstations are to be used for academic related work only.
  • The following activities are not permitted; cell phone use, game playing, any disruptive activity (i.e. loud talking).
  • Tampering with workstation hardware or software is strictly prohibited.
  • Computers are available on first come, first served basis – no reserving.
  • Follow instruction given by the Lab Monitors and Lab Coordinator.